Our Billing Policies

Patients who receive care at Anna Jaques Hospital will receive a bill from the hospital and a bill from the physician who participates in their treatment. We understand how overwhelming it can be to deal with health issues, let alone billing concerns. In addition, we understand that medical bills and insurance details can be confusing. It is our goal to make the process as easy as possible for you.

Hospital bills are based on the type and complexity of the care you received. The amount you owe may include insurance deductibles, non-covered services or items, co-payments, or coinsurance balances due after insurance has paid its part of your bill. We will provide additional relevant documentation, when appropriate, to help process your claim for the correct benefit.

We will file a claim with your insurance carrier. For certain types of insurance coverage, if there is a balance due after your insurance company has processed your claim, or if you do not have insurance, we will mail a statement to you.

Account balances are to be paid within 30 days from the statement date. If you are unable to pay in full by that date, you should contact our Patient Account Department to make payment arrangements.

If you feel you are unable to pay for all or part of the healthcare you receive from Anna Jaques Hospital, we encourage you to apply for Financial Aid through the Commonwealth of Massachusetts (please refer to the income guidelines chart). Contact MassHealth at 800-408-1253 for more information on Financial Assistance. You may also contact our Financial Counseling Office at 978-463-1123 or 978-463-1134. They can assist you in filing for Financial Aid through the Commonwealth with one of the many plans available depending on your income level. Please keep in mind should you qualify for the Health Safety Net Program (formally known as Free Care) this plan will NOT COVER co-payments, ambulance charges or Home Care fees.

If you have a financial obligation to Anna Jaques Hospital, and believe you cannot afford to pay, we can assist you, if you qualify, with the application for financial aid.

You are responsible for payment of hospital charges or amounts not paid by your insurance, unless your total family income is within poverty guidelines established by the U.S. Department of Health and Human Services, or income and resource standards established by the Massachusetts Department of Medical Security.

The above figures are subject to change by the U.S. Government. The Commonwealth of Massachusetts makes the final determination as to whether a patient qualifies for MassHealth, Commonwealth Care or the Health Safety Net Fund (HSN). The State will not make a determination until all required forms and documents are submitted.

The Health Safety Net is provided only to residents of the Commonwealth of Massachusetts.

Download our credit and collection policy.